Committed to Quality

At Austin Oaks Hospital, we aim to provide high-quality patient care and to maintain a welcoming environment for our patients, visitors and staff. As part of our commitment to high-quality care, we encourage patients, visitors and staff to report any concerns, complaints or suggestions. If you feel your rights and/or privacy have been violated, you may contact any of the entities listed below to file a complaint. Retaliatory or disciplinary action will not be taken against any employee, patient or visitor who contacts any of these entities to file a concern.

Austin Oaks Hospital Compliance Office
1407 W. Stassney Lane, Austin, TX 78745
Phone: 512-440-4800
Fax: 512-440-4840

Advocacy, Inc.
7800 Shoal Creek Blvd, Suite 171-E, Austin, TX 78757
Local Phone: 512-454-4816
Toll-Free: 800-252-9108
Fax: 512-323-0902

Texas Department of State Health Services
Quality Care Unit
1100 W. 49th Street, Austin, TX 78756

Joint Commission

Licensing & Accreditation

The Joint Commission standards deal with organization quality, safety-of-care issues and the safety of the environment in which care is provided. If you have concerns about your care, we would like to hear from you. You may contact us directly.

If you do not feel that your concerns have been addressed adequately, you may contact The Joint Commission online at and use the “Report a Patient Safety Event” link in the “Action Center” of the homepage of their site, by mail at: Division of Accreditation Operations, Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, or by fax at: 630-792-5636.

We’re LegitScript-certified!

LegitScript certification demonstrates that Austin Oaks Hospital complies with LegitScript’s certification standards, which help ensure transparency and compliance with applicable laws and regulations.


Always Here to Help

We’re available 24 hours a day, seven days a week to provide a no-cost mental health assessment for you or your loved one. Call us at 512-440-4800, send us a message or visit our facility to get started. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.